Windhill Advice Service
We are an independent advice service and have very experienced staff to help you with your problems. We are a Quality Marked service and are audited by Advice Quality Services. We are regulated by the Financial Conduct Authority (Ref No: FRN 624804) and are members of AdviceUK which is the Umbrella organisation for Independent Advice Agencies. We have been funded by Bradford Council since 1992.
We offer free, confidential, impartial, independent and reliable advice. We mainly handle benefit, debt, housing, disability issues and we dealt with 2114 enquiries between April 2015 and March 2016. In addition, we brought £376,709 into the area in financial gains (helping people to claim the benefits they are entitled to), and we stabilised 32 debt situations, which amounted to £73,75 of debt.
There are five members of the team: Sandra Grice, Jana Elles, Janet Horton, Alan Abbott and Helen Roberts. We have more than 100 years of experience between us!!
Our annual customer survey shows that 95% would recommend the service to a family or friend. 100% of people felt the adviser understood their problem and 95 % felt they got information that was easy to understand. We had some fabulous quotes as well: –
- “You’re a lifesaver”
- “Thank you so much – I do not know what I would have done without your support”
- “I was at rock bottom and you helped me prepare for the Appeal and we won – thank you so much”
- “You’re all fantastic – thank you for helping me with my Tax Credits and the food parcel.”
There are many challenges ahead with Welfare Reform changes and the way that Bradford Council are commissioning advice in the future. We will be delivering advice under a sub contract from January 16, 2017. This means we will be delivering the majority of our advice services in outreach sessions such as a GP’s surgeries. We will also be delivering advice over a wider area which means that there will be fewer appointments at the Community Centre – please understand that these are the changes that the Local Authority has requested. We will continue to deliver a high quality service. We are grateful that we have funding for a further 3 years and look forward to working under the new contract.
We will update this page week commencing January 9, 2017. The update will detail the new timetable of Outreach sessions and timings.
Windhill Advice Service is funded by: –