Windhill Advice Service
We are an independent advice service and have very experienced staff to help you with your problems. We are a Quality Marked service and are audited by Advice Quality Services. We are regulated by the Financial Conduct Authority (Ref No: FRN 624804) and are members of AdviceUK which is the Umbrella organisation for Independent Advice Agencies. We have been funded by Bradford Council since 1992.
We offer free, confidential, impartial, independent and reliable advice. We mainly handle benefit, debt, housing, employment, health and disability issues. We dealt with 3254 enquiries between March 2019 and April 2020. In addition, we brought £802,019.37 into the area in financial gains (helping people to claim the benefits they are entitled to), and we stabilised 32 debt situations, which amounted to £120,382.38 of debt.
There are four members of the team: Helen Roberts, Jana Elles, Alan Abbott and Shazia Akhtar. We have more than 60 years of experience between us!!
We have been funded by Bradford Council since 1992/+. From January 2017 we started delivering advice under a subcontract with Citizens Advice for the Shipley and Keighley area.
Our annual customer survey shows that 95% would recommend the service to a family or friend. 100% of people felt the adviser understood their problem and 95 % felt they got information that was easy to understand. We had some fabulous quotes as well: –
- “Thank you – I wouldn’t have been able to do it without your help”
- “I got the help that i could not find anywhere else, thanks so much. The food parcel made such a difference in a difficult time.”
- “I was at rock bottom and you helped me prepare for the Appeal and we won – thank you so much”
- “100 gold stars for the advisers and the work they do to help my family!”
Windhill Advice Centre Timetable
Our Outreach timetable has been replaced by a Remote Service by our advisers during Covid.
Please telephone 01274 588831 or email firstname.lastname@example.org to make an appointment and a member of the team will get back to you.
Make an appointment for a free, confidential and independent discussion.
We will update this page week commencing January 9, 2017. The update will detail the new timetable of Outreach sessions and timings.
Windhill Advice Service is funded by: –